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REFUND POLICY

Last Updated: May 29, 2026

1. OVERVIEW & CORPORATE INFO

  • Applicability: This Refund Policy governs all transaction cancellations, refunds, and digital item replacements executed on the Platform available at www.keylootskins.com.

  • Service Provider: All services and processing are operated by AXISK LTD, company number 17193420 (Registered Office: 5 Kew Road, Richmond, England, TW9 2PR).

  • Agreement: By completing any purchase on the Platform, you automatically agree to all terms outlined in this Policy.

2. STATUTORY RIGHTS & DIGITAL CONTENT NOTICE

  • Legal Framework: In accordance with the UK Consumer Contracts Regulations 2013 regarding the supply of digital content, statutory cancellation and 14-day withdrawal rights do not apply to instant digital transactions once performance has begun.

  • Immediate Delivery Request: By purchasing a Digital Item, you explicitly request and agree that the fulfillment and delivery of your item begin immediately upon payment authorization.

  • Waiver of Withdrawal: You acknowledge and accept that because Digital Items are provided instantly, your statutory 14-day right of withdrawal expires and is fully forfeited the exact moment the item is successfully credited to your designated account or profile inventory.

  • Applicable Exceptions: As an exclusive exception to this waiver, a transaction may only be eligible for a reversal or refund under the strict operational conditions detailed in Section 3 of this Policy (such as non-delivery due to system failures or mismatching item errors reported within 14 days). No other exceptions or turn-around requests will be recognized.

As a general rule, once a Digital Item is successfully delivered, transactions are final and non-refundable. However, in accordance with the UK Consumer Rights Act 2015, a Customer may request a refund or a product replacement under the following exclusive scenarios:

  • Product Non-Conformity & Mismatch: If the delivered Digital Item does not match the specifications, title, or configuration ordered by the Customer, provided the error is officially reported within fourteen (14) days from the purchase date. In compliance with consumer law, the Company will first attempt to remedy the fault by provisioning the correct Digital Item; if this replacement cannot be completed within a reasonable timeframe, a full transaction refund will be executed.

  • Pre-Delivery Cancellation: If the Customer formally requests to cancel their order before the Digital Items have been successfully delivered or transferred to their designated account.

  • Fulfillment Failure: If a transaction cannot be successfully completed due to a technical failure, payment authorization error, or infrastructure breakdown on our side. If the Company is unable to complete the delivery of the purchased Digital Item within a reasonable timeframe, the Customer is entitled to elect either a replacement item of equal value or a full digital refund.

4. REFUND ELIGIBILITY & CONDITIONS

Fulfillment Rules: All Digital Items available on the Platform are delivered electronically. Orders may only be cancelled and refunded provided that the items have not yet been delivered or transferred to your account.

No Mind-Changing Reversals: Due to the instant nature of digital content, once the Digital Items have been successfully credited to your account, transactions are final. Refunds are strictly not provided if:

  • You simply changed your mind or no longer want the item.

  • You selected the wrong Digital Item during checkout.

  • Your personal setup or profile configuration does not meet the requirements to receive the items.

5. CLAIMS, TIMELINES AND PROCESSING

How to Apply: To initiate a refund request, the Customer must submit an official inquiry to Customer Support at general@keylootskins.com within fourteen (14) days from the transaction date.

Required Data: The email must include the unique Order ID, connected account references, and clear supporting evidence (such as screenshots or system logs) demonstrating a delivery failure or an incorrect item error.

Review Window: Our compliance team will review your submission and notify you of the decision (approval or rejection) within 3 to 5 business days after receiving all necessary verification details.

Payout & Fees: Approved refunds are returned strictly to the original payment method utilized during checkout. Please allow 5 to 10 business days for the funds to be credited to your balance, depending on your financial institution.

Deduction Notice: Any third-party payment processing fees, bank commissions, or currency conversion losses are entirely non-refundable. The Company shall only return the net amount originally received for the Digital Item.

6. PRODUCT REPLACEMENTS & EXCHANGES

No Direct Swaps: We do not offer direct item-to-item exchanges or trade-ins for purchased Digital Items if you simply change your mind or make an error during checkout. If you are eligible for a refund and wish to secure a different item, you must place a completely new order.

Discretionary Replacements: In scenarios involving delivery errors, incorrect item provisioning, or minor technical faults, the Company reserves the absolute right, at its sole discretion, to issue a replacement Digital Item of equal value instead of processing a cash refund.

Verification Mandate: Any replacement or exchange procedure remains strictly subject to mandatory account verification and manual review by our Customer Support team.

7. POLICY AMENDMENTS & CONTACT

  • Right to Modify: The Company reserves the right to amend, modify, or update this Refund Policy at any time without prior individual notice.

  • Binding Effect: Any changes or revisions become effective immediately upon being published on the Platform. Your continued use of the services constitutes absolute acceptance of the updated terms.

  • Support Inquiries: If you have any questions, concerns, or official requests relating to your transactions or this Refund Policy, please contact our support team directly at general@keylootskins.com.